Transform Customer Service with AI-Powered Automation
Centralize conversations across WhatsApp, Facebook, Instagram, LINE and more. Let AI handle inquiries instantly while your team focuses on what matters most.
WhatsApp Business
New inquiry about product details
Instagram DM
Customer asking about shipping
Facebook Messenger
Support request for order tracking
LINE Official
Appointment booking request
Average AI response time
Active Businesses
Messages Processed
Automation Rate
Avg Response Time
Connect All Your Customer Channels
Centralize conversations from WhatsApp, Facebook, Instagram, LINE, and more into one powerful unified inbox.
WhatsApp Business
Connect your WhatsApp Business API and handle unlimited conversations with automated responses and smart routing.
- Unlimited messaging
- Rich media support
- Template messages
Facebook Messenger
Integrate your Facebook Page and respond to customers directly from your unified inbox with AI assistance.
- Page integration
- Automated replies
- Comment management
Instagram DM
Manage Instagram Direct Messages and comments seamlessly with automated workflows and quick responses.
- DM automation
- Story replies
- Comment responses
LINE Official
Connect your LINE Official Account and leverage rich messages, broadcasts, and automated customer service.
- Rich menu support
- Broadcast messages
- Flex messages
Telegram
Integrate Telegram bots and channels for instant customer communication with powerful automation features.
- Bot integration
- Channel broadcasts
- Group management
Email & SMS
Connect email and SMS channels for comprehensive multi-channel customer communication and support.
- Email integration
- SMS campaigns
- Unified tracking
Plus 20+ More Integrations
Connect with your existing tools and platforms seamlessly
Everything You Need to Scale Customer Service
From AI-powered automation to advanced analytics, Evona provides a complete toolkit for modern customer engagement.
One Inbox for All Conversations
Manage all customer conversations from multiple channels in a single, intuitive interface. No more switching between platforms or missing important messages.
Smart Conversation Threading
Automatically group related messages across channels for complete conversation context.
Team Collaboration
Assign conversations, add internal notes, and collaborate seamlessly with your team.
Priority Queue Management
Automatically prioritize urgent inquiries and VIP customers for faster response.
When will my order arrive?
Need help with product setup
Question about plan options
Campaign Builder
User explores plans page
30 seconds
"Need help choosing a plan?"
Smart Marketing Automation
Create sophisticated marketing campaigns with visual workflow builder. Target the right audience at the right time with personalized messages.
Visual Campaign Builder
Drag-and-drop interface to create complex workflows without coding.
Advanced Segmentation
Target customers based on behavior, demographics, and engagement history.
A/B Testing
Test different messages and optimize your campaigns for better results.
Data-Driven Decision Making
Get comprehensive insights into your customer service performance, team productivity, and campaign effectiveness with real-time analytics.
Real-Time Dashboards
Monitor key metrics and KPIs in real-time with customizable dashboards.
Team Performance Tracking
Track individual and team performance with detailed productivity metrics.
Custom Reports
Generate detailed reports tailored to your specific business needs.
Performance Overview
Your Secure Alternative to AI Agent
Empower your entire organization with AI while maintaining complete control over data, governance, and performance. Evona AI Chat brings enterprise-grade security to AI-powered productivity.
Enterprise Security
Keep your data secure with PDPO-aligned controls, end-to-end encryption, and granular access permissions. Your conversations never leave your infrastructure.
- Built for Hong Kong PDPO requirements
- End-to-end encryption
- Role-based access and audit trails
- Private cloud deployment
Knowledge Management
Build a centralized knowledge base by ingesting SOPs, product manuals, FAQs, and internal documentation. AI learns from your content to provide accurate answers.
- Document ingestion (PDF, DOCX, etc.)
- Web scraping & API integration
- Version control & updates
- Multi-language support
Governance & Control
Manage how AI is used across your organization with role-based access, usage policies, and comprehensive audit trails. Stay in control of AI adoption.
- Role-based access control
- Usage policies & limits
- Comprehensive audit logs
- Team & department management
AI Chat for Every Team
From customer support to sales, operations to HR, every department can leverage AI Chat to work smarter and faster with context-aware assistance.
Support & Success Teams
Instant access to product documentation, troubleshooting guides, and customer history for faster resolution.
Sales & Marketing
Get competitive insights, product information, and campaign data to close deals faster and create better content.
Operations & HR
Automate routine inquiries, access policies and procedures, and streamline internal communications.
AI Chat Interface
Hello! I'm your AI assistant. I have access to your company's knowledge base including product docs, SOPs, and FAQs. How can I help you today?
What's our refund policy for enterprise customers?
Based on our Enterprise Customer Policy (v2.3), here's the refund policy:
- • 30-day money-back guarantee
- • Pro-rated refunds for annual plans
- • No refund fees or penalties
Transform Your Business Operations
Whether you're in retail, education, professional services, or fintech, Evona adapts to your unique business needs.
Retail & E-commerce
Automate order inquiries, provide product recommendations, and boost sales with AI-powered shopping assistants across all channels.
- Order tracking automation
- Product recommendations
- Cart abandonment recovery
Education & Training
Streamline student inquiries, course enrollment, and provide 24/7 support for learners with intelligent chatbots.
- Enrollment automation
- Course recommendations
- Student support 24/7
Professional Services
Automate appointment booking, client communications, and provide instant answers to common inquiries.
- Appointment scheduling
- Client intake automation
- Follow-up campaigns
Financial Services
Provide secure, compliant customer service with AI-powered assistance for account inquiries, transactions, and support.
- Account inquiry automation
- Transaction support
- Compliance-ready
Hospitality & Events
Manage bookings, answer guest inquiries, and provide personalized recommendations with automated messaging.
- Booking automation
- Guest communication
- Event management
Healthcare & Wellness
Automate appointment scheduling, patient inquiries, and provide HIPAA-compliant communication solutions.
- Appointment booking
- Patient reminders
- HIPAA compliant
Trusted by Industry Leaders
See how businesses like yours are transforming customer service with Evona.
"Evona reduced our response time from 4 hours to 2 minutes. Our customer satisfaction scores jumped by 45% in just 3 months. The AI automation is incredible."
"We handle 10,000+ conversations daily across 6 channels. Evona's unified inbox and AI Chat made our team 3x more productive. Best investment we've made."
"The enterprise AI Chat replaced our need for multiple tools. Our entire company now has secure AI access with our proprietary knowledge. Game changer."
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Ready to Transform Your Customer Service?
Join 10,000+ businesses using Evona to automate customer conversations and boost satisfaction.