One Inbox for All Your Conversations
Centralize customer conversations from WhatsApp, Facebook, Instagram, LINE, and 20+ channels into a single powerful unified inbox. Manage everything from one place with intelligent routing and AI-powered automation.
Manage All Channels in One Place
Stop juggling multiple apps and platforms. Evona's Unified Inbox brings all your customer conversations together, giving you complete visibility and control over every interaction.
Multi-Channel Consolidation
Connect WhatsApp, Facebook Messenger, Instagram DM, LINE, Telegram, Email, SMS, and more. All conversations appear in a single, organized inbox.
Real-Time Synchronization
Messages sync instantly across all channels. Never miss a conversation or lose context when customers switch platforms.
Smart Filtering & Organization
Filter by channel, status, priority, team member, or custom tags. Find any conversation in seconds with powerful search.
Unified Inbox
All conversations in one place
Sarah Chen
2mWhen will my order #12345 arrive?
Mike Johnson
15mNeed help with product setup
Emily Davis
1hQuestion about plan options
David Lee
2hThanks for the quick response!
Sarah Chen
Hi! I ordered product #12345 last week. Can you tell me when it will arrive?
10:32 AMHi Sarah! Let me check that for you right away.
10:33 AM
Your order is currently in transit and will arrive by tomorrow, December 16th. You can track it here: track.evona.com/12345
10:34 AMPerfect! Thank you so much for the quick response! 🎉
10:35 AMConnect Every Platform Your Customers Use
Integrate with 20+ messaging platforms and social channels. From WhatsApp to WeChat, Facebook to LINE, we've got you covered with native integrations that work seamlessly.
WhatsApp Business
Official API integration with unlimited messaging, rich media, and template support.
Facebook Messenger
Connect Facebook Pages with automated responses and comment management.
Instagram DM
Manage direct messages, story replies, and comments from Instagram Business accounts.
LINE Official
Full LINE Official Account integration with rich menus, flex messages, and broadcasts.
Telegram
Bot integration for channels, groups, and direct messaging with inline keyboards.
Viber Business
Connect Viber Business accounts with rich media messaging and broadcast capabilities.
Official WeChat Work integration for enterprise messaging and customer service.
Email & SMS
Connect email accounts and SMS providers for comprehensive omnichannel support.
Live Chat Widget
Embed customizable live chat on your website with real-time visitor tracking.
Slack
Receive notifications and respond to customers directly from Slack channels.
Discord
Connect Discord servers for community management and customer support.
Custom API
Build custom integrations with our REST API and webhooks for any platform.
Seamless Integration in Minutes
Connect your channels with simple OAuth authentication or API keys. No technical expertise required. Our step-by-step guides make setup a breeze.
5-Minute Setup
Connect any channel in under 5 minutes
Secure Authentication
OAuth 2.0 and encrypted API keys
Real-Time Sync
Instant message synchronization across all channels
Integration Steps
Choose Your Channel
Select from 20+ supported platforms
Authenticate
Log in with OAuth or enter API credentials
Configure Settings
Set up routing rules and automation
Start Messaging
Begin managing conversations instantly
Powerful Campaign Management
Create sophisticated marketing campaigns with our visual workflow builder. Send targeted broadcasts, automate customer journeys, and drive conversions with personalized messaging.
Campaign Builder
Design complex marketing workflows with our intuitive drag-and-drop builder. No coding required—create sophisticated campaigns in minutes.
- Visual workflow designer
- Pre-built templates
- Multi-channel campaigns
- Conditional logic & branching
Segmentation & Tags
Target the right audience with advanced segmentation. Create dynamic segments based on behavior, demographics, purchase history, and custom attributes.
- Behavioral segmentation
- Custom tag management
- Dynamic audience updates
- RFM analysis
Journey Automation
Automate entire customer journeys from welcome sequences to re-engagement campaigns. Trigger actions based on customer behavior and interactions.
- Trigger-based automation
- Time delays & scheduling
- A/B testing built-in
- Goal tracking & optimization
Build Campaigns That Convert
From simple broadcasts to complex multi-step journeys, create campaigns that engage customers at every touchpoint. Our visual builder makes it easy to design, test, and optimize your marketing automation.
Personalization at Scale
Use merge tags and dynamic content to personalize every message with customer data, purchase history, and behavioral insights.
Smart Timing
Send messages at optimal times based on customer timezone, engagement patterns, and historical data for maximum impact.
Performance Analytics
Track open rates, click-through rates, conversions, and ROI for every campaign. Make data-driven decisions to improve results.
Campaign Workflow
User subscribes to newsletter
WhatsApp: "Welcome to Evona! 🎉"
Delay before next message
Did user engage with message?
Yes Path
Send product tour
No Path
Send reminder
Total Subscribers
Open Rate
Click Rate
Intelligent Automation That Works 24/7
Let AI handle routine inquiries, collect information, and provide instant answers while your team focuses on complex issues. Our AI learns from your knowledge base and improves over time.
AI Assistant
Powered by Evona AI
Hi! What's your return policy?
2:34 PMHi there! I'd be happy to help you with our return policy. 😊
✓ 30-day return window
✓ Free return shipping
✓ Full refund or exchange
✓ Items must be unused
Would you like to start a return?
2:34 PM • AIYes please! My order number is #12345
2:35 PMPerfect! I've found your order #12345.
Order Details:
• Product: Premium Headphones
• Ordered: Dec 1, 2024
• Eligible for return until: Dec 31
I'll create a return label for you. What's the reason for the return?
2:35 PM • AIAI Chatbots & FAQ Automation
Deploy intelligent chatbots that understand context, handle multi-turn conversations, and provide accurate answers from your knowledge base. No programming required.
Natural Language Understanding
AI understands customer intent, handles typos, and responds naturally in multiple languages with context-aware conversations.
Smart Triage & Routing
Automatically categorize inquiries, collect information, and route complex issues to the right team member with full context.
Appointment & Inquiry Collection
AI collects customer information, schedules appointments, and captures leads automatically with conversational forms.
Continuous Learning
AI improves over time by learning from agent responses, customer feedback, and updated knowledge base content.
Pro Tip: Hybrid Approach
Let AI handle 80% of routine inquiries automatically while seamlessly transferring complex cases to human agents with full conversation context.
94%
Automation Rate
of customer inquiries resolved automatically without human intervention
2.3s
Response Time
average AI response time for instant customer satisfaction
50+
Languages
multilingual support with automatic language detection and translation
Data-Driven Insights for Better Decisions
Track every metric that matters. From conversation analytics to team performance and campaign ROI, get comprehensive insights to optimize your customer service operations.
Conversation Analytics
Monitor conversation volume, response times, resolution rates, and customer satisfaction across all channels in real-time.
- Real-time conversation tracking
- Channel performance comparison
- CSAT & NPS tracking
- Sentiment analysis
Campaign Performance
Measure the effectiveness of your marketing campaigns with detailed metrics on delivery, engagement, and conversions.
- Delivery & open rates
- Click-through tracking
- Conversion attribution
- ROI calculation
Team Productivity
Track individual and team performance with detailed productivity metrics, workload distribution, and efficiency scores.
- Agent performance metrics
- Workload distribution
- Response time analysis
- Quality scores
Real-Time Dashboard
Total Conversations
Last 30 days
Avg Response Time
15% faster than last month
Customer Satisfaction
Based on 1,247 ratings
Resolution Rate
First contact resolution
Conversation Volume Trend
Channel Distribution
Ready to Transform Your Customer Communications?
Join thousands of businesses using Evona to deliver exceptional customer experiences across all channels.