Everything You Need to Scale Customer Service
From omnichannel messaging to AI-powered automation and enterprise AI chat, Evona provides a complete platform to transform how you engage with customers.
Core Products
Channel Integrations
Features & Tools
Uptime SLA
Four Powerful Products, One Platform
Evona combines messaging, automation, AI service, and enterprise chat into a unified platform that scales with your business.
Omnichannel Messaging Hub
Centralize all customer conversations from WhatsApp, Facebook, Instagram, LINE, and 15+ other channels into one powerful unified inbox.
Unified Inbox
Manage all conversations in one interface with smart threading and context preservation
Channel Integrations
WhatsApp, Messenger, Instagram, LINE, Telegram, Email, SMS, and more
Team Collaboration
Assignment, internal notes, @mentions, and real-time collaboration tools
Smart Routing
Automatic assignment based on skills, availability, and workload
Broadcast & Marketing Automation
Create sophisticated marketing campaigns with visual workflow builder, advanced segmentation, and personalized messaging at scale.
Campaign Builder
Drag-and-drop visual builder for complex multi-step campaigns
Segmentation & Tags
Target audiences by behavior, demographics, purchase history, and custom attributes
Journey Automation
Automated workflows triggered by customer actions and lifecycle events
A/B Testing
Test messages, timing, and content to optimize campaign performance
AI Customer Service
Deploy intelligent chatbots that handle inquiries 24/7, automate FAQs, collect appointments, and triage conversations to the right team members.
AI Chatbots & FAQ Automation
Natural language understanding with instant, accurate responses to common questions
Triage & Routing
Intelligent conversation routing based on intent, sentiment, and urgency
Appointment & Inquiry Collection
Automated booking, lead capture, and data collection with calendar integration
Human Handoff
Seamless transition from AI to human agents with full conversation context
AI Chat (Enterprise)
Secure, enterprise-grade AI chat platform as a AI Agent alternative. Centralize knowledge, governance, and performance for your entire organization.
Knowledge Base & Document Ingestion
Ingest SOPs, product manuals, FAQs, and internal docs for AI-powered access
Governance & Access Control
Role-based permissions, usage policies, and comprehensive audit trails
Security & Privacy
PDPO-aligned controls, end-to-end encryption, and data residency options
Performance & Insights
Usage analytics, team performance, and AI interaction monitoring
One Inbox for Every Conversation
Stop juggling multiple platforms. Manage all customer conversations from WhatsApp, Facebook, Instagram, LINE, and more in a single, powerful interface.
Unified Inbox Experience
See all conversations in one place with intelligent threading that preserves context across channels. Your team can respond faster and provide better service without switching tabs.
Smart Conversation Threading
Automatically group messages from the same customer across different channels for complete context.
Advanced Filtering & Search
Find any conversation instantly with powerful filters by channel, status, assignee, tags, and keywords.
Priority Queue Management
Automatically prioritize urgent inquiries, VIP customers, and high-value conversations.
Quick Replies & Templates
Respond faster with saved responses, templates, and keyboard shortcuts for common inquiries.
Inbox
Hi! I need help with my recent order #12345...
What are your business hours?
Interested in your premium plan
Can I reschedule my appointment?
Channel Integrations
Messenger
LINE
Telegram
SMS
Viber
Twitter/X
Live Chat
+10 More
Team Collaboration
Work together seamlessly with conversation assignment, internal notes, @mentions, and real-time status updates.
- Conversation assignment
- Internal team notes
- @mention colleagues
- Real-time presence
Customer Profiles
Access complete customer history, preferences, purchase data, and conversation context in one unified profile.
- Conversation history
- Purchase records
- Custom attributes
- Tags & segments
Performance Analytics
Track response times, resolution rates, customer satisfaction, and team productivity with detailed reports.
- Response time tracking
- Resolution metrics
- CSAT scores
- Team leaderboards
Automate Your Marketing at Scale
Create sophisticated campaigns that engage customers at every stage of their journey with personalized, timely messages across all channels.
Visual Campaign Builder
User abandons cart
1 hour
"Still interested? Get 10% off..."
Did user purchase?
Visual Workflow Builder
Design complex, multi-step campaigns with an intuitive drag-and-drop interface. No coding required—just connect triggers, conditions, and actions to create powerful automation.
Smart Triggers
Start campaigns based on user behavior, time, events, or custom conditions you define.
Conditional Logic
Branch campaigns based on customer responses, attributes, or actions for personalized journeys.
Time Delays & Scheduling
Add delays, schedule messages for optimal times, and respect customer time zones automatically.
A/B Testing
Test different messages, timing, and content variations to optimize performance.
Advanced Segmentation
Target the right audience with precision. Create dynamic segments based on demographics, behavior, purchase history, engagement, and custom attributes.
Segment Examples:
Lifetime value > $1,000 AND last purchase < 30 days
Added to cart in last 24h AND not purchased
Last interaction > 60 days AND previous purchases > 0
- Demographic targeting (age, location, language)
- Behavioral segmentation (page visits, clicks, engagement)
- Purchase history & RFM analysis
- Custom attributes & tags
- Dynamic segments that update automatically
Personalization at Scale
Send messages that feel personal to every customer. Use dynamic variables, conditional content, and AI-powered recommendations.
Hi {first_name}! 👋
We noticed you were interested in {product_name}.
Good news! It's now {discount}% off for the next 24 hours.
Based on your preferences, you might also like:
{recommended_products}
Variables available:
- Dynamic variable insertion
- Conditional content blocks
- AI product recommendations
- Multi-language support
- Rich media & interactive elements
Campaign Performance That Drives Results
Track every metric that matters with real-time analytics and comprehensive reporting.
Delivery Rate
Open Rate
Click Rate
Conversion Rate
Let AI Handle The Routine, You Focus on Growth
Deploy intelligent chatbots that understand natural language, automate FAQs, collect appointments, and seamlessly hand off to human agents when needed.
AI Chat Interface
Hi! I'm your AI assistant. How can I help you today?
Just nowWhat's the status of my order #12345?
Just nowLet me check that for you! 🔍
Order #12345
Status: Out for Delivery
Expected: Today by 6 PM
Is there anything else I can help you with?
Just nowCan I change the delivery address?
Just nowSince your order is already out for delivery, I'll connect you with our delivery team specialist who can help with address changes.
Connecting to Sarah (Delivery Specialist)
Estimated wait: < 1 minute
AI Chatbots & FAQ Automation
Build intelligent chatbots that understand natural language, answer questions instantly, and provide 24/7 support without human intervention.
Natural Language Understanding
Advanced NLP that understands intent, context, and sentiment for human-like conversations.
Knowledge Base Integration
Connect your FAQs, help articles, and documentation for instant, accurate answers.
Multi-Language Support
Communicate with customers in 50+ languages automatically with real-time translation.
Continuous Learning
AI improves over time by learning from conversations and feedback.
Smart Triage & Routing
AI analyzes every conversation to determine urgency, sentiment, and intent, then routes to the right team member automatically.
- Intent recognition
- Sentiment analysis
- Priority scoring
- Skill-based routing
Appointment Booking
Let AI collect appointments, check availability, send reminders, and handle rescheduling—all automatically with calendar integration.
- Real-time availability
- Calendar sync
- Automated reminders
- Rescheduling handling
Seamless Human Handoff
When AI can't help, transfer to a human agent seamlessly with full conversation context and customer history preserved.
- Context preservation
- Smooth transitions
- Agent notifications
- Full chat history
AI Performance Metrics
See the impact of AI automation on your customer service
Automation Rate
Inquiries resolved by AI
Response Time
Average AI response
Availability
Always online support
Satisfaction
AI conversation rating
Enterprise AI Chat Platform
Secure, enterprise-grade AI chat as a AI Agent alternative. Centralize knowledge, governance, and AI performance for your entire organization.
Knowledge Base & Document Ingestion
Upload SOPs, product manuals, FAQs, and internal documentation. AI instantly learns from your content to provide accurate, company-specific answers.
Multi-Format Support
PDF, Word, Excel, PowerPoint, text files, and web pages—all supported.
Semantic Search
AI understands meaning, not just keywords, for accurate information retrieval.
Auto-Sync Updates
Connect to SharePoint, Google Drive, or Confluence for automatic updates.
Knowledge Base Status
Product Manual 2024.pdf
Updated 2 hours ago
Employee Handbook.docx
Updated yesterday
Governance & Access Control
Enterprise-grade controls to manage who can access what, with comprehensive audit trails and usage policies.
- Role-based permissions
- Department isolation
- Usage policies
- Audit logs
Security & Privacy
Bank-level security with PDPO-focused controls, end-to-end encryption, and data residency options.
- PDPO-aligned practices
- End-to-end encryption
- Role-based access and audit trails
- Private cloud option
Performance & Insights
Comprehensive analytics on AI usage, team performance, cost optimization, and ROI measurement.
- Usage analytics
- Team performance
- Cost tracking
- ROI reports
Why Choose Evona AI Chat Over AI Agent?
Enterprise-First Design
Built specifically for organizations with governance, compliance, and security at the core.
Your Data Stays Private
Complete data isolation. Your conversations and documents never train public models.
Team Collaboration
Share conversations, create team workspaces, and collaborate on AI-assisted projects.
Dedicated Support
Enterprise support with dedicated account managers and 99.9% uptime SLA.
Ready to Transform Your Customer Engagement?
Join thousands of businesses using Evona to automate customer service, boost conversions, and scale support operations.