Product Updates
Stay up to date with the latest features, improvements, and changes to the Evona platform. We're constantly evolving to serve you better.
NEW FEATUREDecember 15, 2024Advanced AI Chat Workspace Collaboration
Advanced AI Chat Workspace Collaboration
Introducing real-time collaboration features in AI Chat workspaces. Team members can now share conversations, create collaborative knowledge bases, and work together on AI-powered projects with live editing and commenting capabilities.
Shared Workspaces
Create team workspaces with shared access to conversations, knowledge bases, and AI models.
Real-time Comments
Add contextual comments to AI responses and collaborate with team members in real-time.
Version Control
Track changes to shared knowledge bases with full version history and rollback capabilities.
Granular Permissions
Set detailed access controls for different team members and departments.
IMPROVEMENTDecember 12, 2024Enhanced Analytics Dashboard with Predictive Insights
Enhanced Analytics Dashboard with Predictive Insights
Our analytics dashboard now includes AI-powered predictive insights that help you forecast customer behavior, identify trends before they happen, and make data-driven decisions with confidence.
What's New:
- Predictive Analytics: AI-powered forecasting for conversation volume, response times, and customer satisfaction trends
- Custom Dashboards: Create personalized dashboard views with drag-and-drop widgets
- Anomaly Detection: Automatic alerts when metrics deviate from expected patterns
- Export & Sharing: Export reports in multiple formats and share with stakeholders
INTEGRATIONDecember 8, 2024Slack & Microsoft Teams Integration
Slack & Microsoft Teams Integration
Connect Evona directly to your Slack workspace or Microsoft Teams channels. Receive real-time notifications, respond to customer inquiries, and manage conversations without leaving your collaboration tools.
Slack Integration
- Real-time notifications
- Quick reply from Slack
- Team mentions & routing
- Custom slash commands
Teams Integration
- Channel notifications
- Inline responses
- Bot commands
- Meeting integrations
NEW FEATURENovember 22, 2024Multi-Language AI Support (50+ Languages)
Multi-Language AI Support (50+ Languages)
Our AI chatbots now support over 50 languages with automatic language detection and seamless translation. Serve global customers in their native language without additional configuration.
Supported Language Regions:
IMPROVEMENTNovember 15, 2024Campaign Builder Performance Optimization
Campaign Builder Performance Optimization
Significantly improved campaign builder performance with faster loading times, smoother drag-and-drop interactions, and enhanced real-time preview capabilities.
BUG FIXNovember 10, 2024Multiple Bug Fixes & Stability Improvements
Multiple Bug Fixes & Stability Improvements
Resolved multiple bugs and improved overall platform stability based on user feedback and internal testing.
Fixed Issues:
- Fixed WhatsApp media upload issue that occasionally failed for files larger than 5MB
- Resolved timezone display inconsistencies in analytics reports
- Fixed conversation assignment notification delays
- Corrected Instagram story reply threading issues
- Improved mobile app stability on iOS devices
- Fixed export CSV formatting for non-English characters
NEW FEATUREOctober 25, 2024AI-Powered Smart Routing & Triage
AI-Powered Smart Routing & Triage
Introducing intelligent conversation routing that automatically assigns inquiries to the most qualified team member based on skills, availability, workload, and conversation context using advanced AI.
Smart Assignment
AI analyzes conversation content, urgency, and complexity to route to the best-suited agent automatically.
Load Balancing
Automatically distributes conversations evenly across team members based on current workload and capacity.
Business Hours
Route based on team member availability, working hours, and time zones for global teams.
Skill-Based
Match inquiries with agents who have specific skills, product knowledge, or language capabilities.
Pro Tip
Combine smart routing with AI automation to handle simple inquiries automatically while routing complex cases to specialists. This can reduce response times by up to 80%.
NEW FEATUREOctober 18, 2024Mobile App 3.0 with Offline Mode
Mobile App 3.0 with Offline Mode
Complete redesign of our mobile apps for iOS and Android with offline capabilities, improved performance, and a modern interface that matches the web experience.
Offline Mode
View and respond to conversations without internet connection
Fast Performance
60% faster load times and smoother animations
Smart Notifications
Priority-based push notifications with rich previews
INTEGRATIONOctober 12, 2024Shopify & WooCommerce Deep Integration
Shopify & WooCommerce Deep Integration
Seamlessly connect your e-commerce store with Evona. Access customer order history, product catalogs, and inventory data directly within conversations for faster, more personalized support.
Shopify
Full store integration
- Order tracking & updates
- Product recommendations
- Inventory sync
- Customer profiles
- Abandoned cart recovery
WooCommerce
WordPress integration
- Real-time order data
- Customer purchase history
- Product catalog access
- Refund processing
- Coupon code generation
What's Next for Evona
Get a sneak peek at the exciting features we're working on for the coming months.
Video Chat Support
Seamlessly escalate text conversations to video calls for face-to-face support when needed.
- HD video quality
- Screen sharing
- Recording capabilities
Voice AI Assistants
AI-powered voice bots that can handle phone calls and voice messages automatically.
- Natural voice synthesis
- Speech recognition
- Multi-language support
Advanced Workflow Automation
Build complex, multi-step automations with conditional logic and third-party integrations.
- Visual workflow builder
- Conditional branching
- API integrations
Sentiment Analysis
Real-time sentiment detection to identify frustrated customers and prioritize urgent issues.
- Emotion detection
- Urgency scoring
- Auto-escalation
Social Commerce Features
Sell products directly through chat with integrated payment processing and order management.
- In-chat checkout
- Product catalogs
- Payment processing
Multi-Brand Management
Manage multiple brands or business units from a single Evona account with separate workflows.
- Brand separation
- Shared resources
- Unified reporting
We'd Love Your Feedback
Your input helps us build better products. Share your thoughts, report bugs, or suggest new features to help shape the future of Evona.
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