Terms of Use

The Services are developed, owned, and operated by:

Evona Limited

Evona Limited (“Evona”, “we”, “us”, or “our”)

Hong Kong Special Administrative Region

PLEASE READ THESE TERMS CAREFULLY.

By accessing or using the Services in any manner, you confirm that:

• you have read and understood these Terms;
• you agree to be bound by these Terms and any supplemental terms notified to you from time to time;
• you are legally capable of entering into a binding agreement.

If you do not agree to these Terms, you must not access or use the Services.

Evona Limited, and its successors and permitted assigns, is the sole contracting party under these Terms and is responsible for providing the Services to you.

By using the Services or making any payment to Evona, you agree that no other party shall have liability to you under these Terms.

Evona provides an omnichannel customer communication and engagement platform, which may include:

• messaging tools across multiple channels;
• customer relationship management features;
• automation, chatbot, and AI-driven tools;
• analytics, reporting, and integrations;
• any other products or services offered by Evona from time to time.

Certain Services may be subject to additional or supplemental terms.

Subject to your compliance with these Terms, Evona grants you a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes.

Evona may at any time:

• modify, suspend, or discontinue any part of the Services;
• impose usage limits; or
• restrict access to all or part of the Services,

without liability, to the extent permitted by law.

You represent and warrant that:

• you are at least 18 years old (or the legal age in your jurisdiction);
• all information you provide is accurate and up to date;
• you are legally permitted to use the Services;
• your use of the Services complies with all applicable laws and regulations.

Access to the Services is void where prohibited by law.

All content, software, code, text, graphics, designs, trademarks, and materials made available by Evona (the “Evona Content”) are protected by intellectual property laws.

You may not, without prior written consent:

• copy, modify, reproduce, distribute, sell, or exploit Evona Content;
• reverse engineer or attempt to extract source code; or
• use Evona Content in violation of any third-party rights.

You may provide content, data, or information through the Services, including data relating to your customers (“Your Content”).

You retain ownership of Your Content. However, by using the Services, you grant Evona a worldwide, non-exclusive, royalty-free license to:

• host, store, process, transmit, and display Your Content
• solely for the purpose of providing, maintaining, and improving the Services.

Evona may use anonymised and aggregated data for analytics, security, and service improvement.

Evona will handle any personal data in accordance with its Privacy Policy.

You represent and warrant that:

• you have all necessary rights and consents to provide Your Content;
• you comply with all applicable data protection and privacy laws;
• you have a valid privacy policy if you collect personal data via the Services;
• you will not use the Services to engage in unlawful, abusive, or harmful activities.

You must not upload or transmit content that:

• infringes intellectual property or privacy rights;
• is illegal, fraudulent, defamatory, obscene, or misleading;
• contains malware or harmful code; or
• impersonates another person or entity.

Evona reserves the right to remove content or suspend access at its discretion.

You agree not to:

• misuse or abuse the Services;
• interfere with system security or performance;
• scrape, crawl, or automate access without permission;
• resell or commercialise the Services without authorisation;
• attempt to bypass usage limits or access controls.

You are solely responsible for all activity conducted through your account.

Your use of the Services is subject to Evona’s Privacy Policy, which forms part of these Terms.

By using the Services, you consent to the collection and processing of personal data in accordance with the Privacy Policy.

Certain Services may require payment.

• Fees are as described on the website or agreed separately.
• All fees are non-refundable unless otherwise stated.
• Evona may revise pricing upon notice.

You are responsible for all applicable taxes.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND.

To the maximum extent permitted by law, Evona disclaims all warranties, including:

• merchantability;
• fitness for a particular purpose;
• non-infringement; and
• uninterrupted or error-free operation.

To the maximum extent permitted by law:

• Evona shall not be liable for indirect, incidental, consequential, or punitive damages;
• Evona’s total aggregate liability shall not exceed the greater of:
• HKD 800, or
• the fees paid by you to Evona in the 6 months preceding the claim.

Some jurisdictions do not allow certain limitations, so these may not apply to you.

You agree to indemnify and hold harmless Evona, its directors, officers, employees, and affiliates from any claims, damages, losses, or expenses arising from:

• your use of the Services;
• your violation of these Terms;
• your content or data; or
• your breach of applicable laws.

The Services may integrate with or link to third-party services.

Evona is not responsible for third-party content, services, or policies, and your use of them is at your own risk.

You may stop using the Services at any time.

Evona may suspend or terminate your access immediately if:

• you breach these Terms;
• required by law; or
• necessary to protect the Services or other users.

Upon termination, your right to use the Services will cease immediately.

These Terms are governed by the laws of the Hong Kong Special Administrative Region.

Any dispute shall be finally resolved by arbitration in Hong Kong, conducted in English, in accordance with applicable arbitration rules.

If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Evona may update these Terms from time to time. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

If you have any questions about these Terms, please contact:

Evona Limited

Email: privacy@evona.ai

Website: https://www.evona.ai