Automate Support.
Delight Customers.
Scale Effortlessly.
Handle thousands of inquiries simultaneously with intelligent AI chatbots that learn from your business, resolve issues instantly, and seamlessly hand off to human agents when needed.
Enterprise-Grade AI That Actually Works
Our AI doesn't just respond—it understands context, learns from interactions, and continuously improves to deliver exceptional customer experiences.
Natural Language Understanding
Advanced NLU engine comprehends customer intent, context, and sentiment across 50+ languages.
Continuous Learning
AI improves with every interaction, learning from successful resolutions and agent feedback.
Smart Routing
Intelligent triage system routes complex queries to the right agent with full conversation context.
Sentiment Analysis
Real-time emotion detection escalates frustrated customers to human agents proactively.
Human-Like Conversations at Scale
Our AI chatbots don't sound like robots. They engage naturally, ask clarifying questions, and handle complex multi-turn conversations with ease.
Context-Aware Responses
AI remembers previous interactions and maintains conversation context across channels and sessions.
Multi-Language Support
Serve global customers in their native language with automatic translation and localization.
Personality Customization
Define your bot's tone, personality, and brand voice to match your company culture.
Hi there! ������ How can I help you today?
I ordered a product 5 days ago but haven't received any shipping updates.
I understand your concern. Let me check your order status for you. Could you please provide your order number?
Sure, it's #EV-2024-4891
Visual Bot Builder
Build Intelligent Chatbots in Minutes
Create sophisticated AI chatbots without writing a single line of code. Our visual builder makes it easy to design conversation flows, set up intents, and deploy bots across all channels.
Drag-and-Drop Interface
Build complex conversation flows visually with an intuitive drag-and-drop editor.
Pre-Built Templates
Start with industry-specific templates for common use cases like order tracking, FAQs, and booking.
API Integrations
Connect to your CRM, helpdesk, and other tools to provide personalized, data-driven responses.
Test & Optimize
Preview your bot, run A/B tests, and continuously optimize based on performance analytics.
Turn Your FAQs Into Instant Answers
Import your existing FAQ content, and our AI instantly learns to answer customer questions accurately across all channels.
Easy Import
Upload your FAQ documents, website URLs, or knowledge base articles. Our AI automatically structures and indexes the content.
- PDF, DOCX, CSV support
- Website scraping
- API integration
- Bulk import tools
AI Training
Our AI analyzes your content, understands variations of questions, and learns to provide accurate answers in natural language.
- Automatic categorization
- Intent mapping
- Synonym detection
- Confidence scoring
Continuous Updates
Keep your knowledge base fresh with automatic syncing, version control, and scheduled updates from your source systems.
- Auto-sync schedules
- Version history
- Change notifications
- Rollback options
Smart FAQ Management Dashboard
Track which questions are asked most frequently, identify gaps in your knowledge base, and continuously improve your AI's performance.
Top Searched Questions
Intelligent Triage & Agent Assignment
When AI can't handle a query, it doesn't just give up. Our intelligent routing system analyzes the conversation, determines urgency, and assigns it to the best-suited agent with full context.
Context-Aware Handoff
Agents receive the full conversation history, customer profile, and AI's analysis—no need to ask customers to repeat themselves.
Skill-Based Routing
Automatically route conversations to agents based on expertise, language, product knowledge, and availability.
Priority Escalation
VIP customers and urgent issues are automatically prioritized and routed to senior agents or managers.
Workload Balancing
Distribute conversations evenly across your team to prevent burnout and maintain consistent response times.
Live Routing Dashboard
VIP customer - Payment issue
Technical support - Product setup
General inquiry - Product availability
Order tracking - Status provided
Automate Bookings & Lead Collection
Let AI handle appointment scheduling, collect customer information, and qualify leads automatically—24/7, across all channels.
Smart Scheduling
AI checks your calendar availability, suggests optimal times, and books appointments instantly without back-and-forth.
- Real-time availability
- Time zone detection
- Calendar sync (Google, Outlook)
- Automatic confirmations
Lead Qualification
Automatically collect contact details, understand customer needs, and qualify leads based on your criteria.
- Custom intake forms
- Intelligent questioning
- Lead scoring
- CRM integration
Smart Reminders
Send automated appointment reminders, follow-ups, and re-engagement messages to reduce no-shows.
- Pre-appointment reminders
- Reschedule options
- Post-meeting follow-ups
- Multi-channel delivery
Reduce No-Shows by 60%
Automated reminders, easy rescheduling, and proactive follow-ups dramatically improve attendance rates and customer engagement.
Measure, Optimize, Improve
Track your AI's performance with comprehensive analytics. Understand what's working, identify gaps, and continuously improve customer service quality.
AI Resolution Rate
Response Time Trends
Top Conversation Topics
Enterprise-Grade Security You Can Trust
Your customer data is precious. We protect it with bank-level security, compliance certifications, and transparent data practices.
End-to-End Encryption
All conversations and data are encrypted in transit and at rest using AES-256 encryption standards.
PDPO Ready
Controls aligned to Hong Kong Personal Data (Privacy) Ordinance with documented processes.
Local Compliance Support
Designed for Hong Kong requirements with clear guidance on data handling and customer consent.
Access Controls
Role-based permissions, SSO integration, and multi-factor authentication for team security.
Data Residency Options
Choose where your data is stored with regional data centers across North America, Europe, and Asia.
Audit Logs
Comprehensive activity logging with immutable audit trails for compliance and security monitoring.
Your Data, Your Control
We never train our AI models on your customer data. Your conversations remain private, secure, and under your complete control.
Works With Your Existing Tools
Seamlessly integrate with your CRM, helpdesk, e-commerce platform, and other business tools to create a unified customer experience.
Need a Custom Integration?
Our API and webhook support make it easy to build custom integrations with any system. Our developer documentation and support team are here to help.
Real Results from Real Businesses
See how companies across industries are using Evona AI to transform their customer service operations.
"Evona AI handles 87% of our customer inquiries automatically. We've cut support costs by 65% while improving customer satisfaction. The ROI was immediate."
"Our students are global. Evona AI provides instant support in 15 languages, 24/7. Student satisfaction has never been higher, and our team can focus on complex issues."
"Evona AI automates appointment scheduling and sends smart reminders. We've reduced no-shows by 40% and freed up our staff to focus on patient care."
Ready to Transform Your Customer Service?
Join thousands of businesses using Evona AI to deliver exceptional customer experiences at scale.