Transform Customer Service with AI-Powered Automation
Handle unlimited inquiries instantly, reduce response times by 95%, and let your team focus on complex issues that truly need human attention.
Customer Service Teams Are Overwhelmed
Modern customers expect instant responses across multiple channels. Traditional support methods can't keep up with the volume, leading to long wait times, frustrated customers, and burned-out teams.
Long Response Times
Average wait times of 4+ hours frustrate customers and damage brand reputation.
Team Burnout
Agents spend 70% of time answering repetitive questions, leading to high turnover.
Lost Revenue
Poor service experiences result in 67% of customers switching to competitors.
Rising Costs
Scaling support teams linearly with growth is expensive and unsustainable.
Traditional Support Issues
CriticalQueue overloaded - 4h avg wait time
Team at 156% capacity
Customer satisfaction declining
With Evona Automation
OptimizedInstant responses - 2.3s avg time
Focus on complex issues only
71% improvement in satisfaction
AI That Works While You Sleep
Evona's intelligent automation handles routine inquiries instantly, routes complex issues to the right agents, and provides your team with context-rich insights for faster resolution.
Instant AI Responses
94% of common inquiries resolved automatically in under 3 seconds across all channels.
Smart Routing & Triage
AI categorizes and routes complex issues to specialized agents with full context.
Continuous Learning
AI improves over time, learning from every interaction to provide better responses.
Multi-Language Support
Serve global customers in 15+ languages with native-level fluency and cultural awareness.
Comprehensive Customer Service Automation
From intelligent chatbots to automated workflows, Evona provides everything you need to deliver exceptional customer service at scale.
AI Chatbot & FAQ
Deploy intelligent chatbots that understand context, handle complex queries, and provide accurate answers from your knowledge base.
- Natural language understanding
- Context-aware responses
- Multi-turn conversations
- Sentiment analysis
Smart Triage & Routing
Automatically categorize, prioritize, and route conversations to the right team or agent based on intent, urgency, and expertise.
- Intent classification
- Priority queue management
- Skills-based routing
- Load balancing
Appointment Collection
Automate appointment scheduling and inquiry collection with conversational AI that integrates with your calendar systems.
- Automated booking flows
- Calendar integration
- Reminder automation
- Rescheduling handling
Order Tracking
Provide instant order status updates, shipping information, and delivery tracking without agent intervention.
- Real-time status updates
- Shipping notifications
- Delivery tracking
- Issue resolution
Returns & Refunds
Streamline returns, exchanges, and refund requests with automated workflows that follow your business policies.
- Automated return initiation
- Policy compliance checks
- Label generation
- Refund processing
Product Recommendations
AI-powered product suggestions based on customer preferences, browsing history, and conversation context.
- Personalized suggestions
- Cross-sell & upsell
- Inventory awareness
- Price & availability info
Account Support
Handle account inquiries, password resets, profile updates, and subscription management automatically.
- Password reset automation
- Profile updates
- Subscription management
- Security verification
Proactive Notifications
Send automated updates, reminders, and notifications to customers based on triggers and events.
- Order status updates
- Appointment reminders
- Payment notifications
- Service alerts
Multi-Language AI
Serve global customers with AI that understands and responds in 15+ languages with cultural context.
- 15+ language support
- Auto language detection
- Cultural adaptation
- Native-level fluency
Build Custom Automation Workflows
Create sophisticated customer service workflows with our visual builder. No coding required.
Visual Workflow Builder
Design complex automation flows with an intuitive drag-and-drop interface. Combine triggers, conditions, actions, and AI responses to create powerful customer service automations.
Smart Triggers
Start workflows based on keywords, intent, time, customer data, or external events.
Conditional Logic
Create branching paths based on customer responses, data, or business rules.
Integration Actions
Connect to your CRM, helpdesk, e-commerce platform, and other tools seamlessly.
Time-Based Actions
Schedule follow-ups, reminders, and delayed actions to nurture customer relationships.
Customer Support Workflow
ActiveCustomer sends message containing "order status"
Extract order number from conversation
Fetch order status from e-commerce system
Send personalized order status update
Tag conversation and update CRM
Pre-Built Workflow Templates
Get started instantly with our library of proven workflow templates for common customer service scenarios.
Order Support
Track, update, cancel orders
Appointments
Book, reschedule, remind
Returns
Initiate, track, process
FAQ Assistant
Answer common questions
Onboarding
Welcome new customers
Feedback
Collect & analyze reviews
Workflow Performance
Measurable Impact on Your Business
See the tangible benefits our customers experience within the first 90 days of implementation.
From 4 hours to 2.3 seconds average
Average $30K saved per month
Handle 3.4x more conversations
From 2.8 to 4.8 average rating
ROI Calculator: See Your Potential Savings
Your Current Metrics
With Evona Automation
Get Started in Days, Not Months
Our proven implementation process ensures you're up and running quickly with minimal disruption to your operations.
Discovery & Planning
Day 1-3We analyze your current customer service operations, identify automation opportunities, and create a customized implementation roadmap.
- Current process audit
- Use case identification
- Success metrics definition
Setup & Integration
Day 4-7Connect your messaging channels, CRM, helpdesk, and other tools. Configure your unified inbox and set up initial automations.
- Channel integration (WhatsApp, FB, IG, etc.)
- CRM & tool connections
- Data migration & sync
AI Training & Customization
Day 8-12Train AI on your knowledge base, FAQs, and past conversations. Customize responses to match your brand voice and policies.
- Knowledge base ingestion
- Brand voice customization
- Response template creation
Team Training
Day 13-15Comprehensive training for your team on using the platform, managing workflows, and collaborating with AI.
- Platform walkthrough
- Best practices workshop
- Q&A and hands-on practice
Launch & Optimization
Day 16-21Go live with a phased rollout approach. Monitor performance, gather feedback, and continuously optimize automations.
- Phased channel rollout
- Performance monitoring
- Continuous improvement
Ongoing Support
AlwaysDedicated customer success manager, 24/7 technical support, regular optimization reviews, and continuous feature updates.
- Dedicated success manager
- 24/7 technical support
- Quarterly business reviews
Real Results from Real Businesses
See how companies like yours transformed their customer service with Evona's automation platform.
ShopFlow E-commerce
Retail & E-commerce • 500+ employees
The Challenge
Handling 15,000+ daily customer inquiries across WhatsApp, Instagram, and Facebook with a team of 25 agents. Response times averaging 6+ hours during peak seasons.
The Solution
Implemented Evona's AI chatbot for order tracking, product recommendations, and returns. Automated 92% of routine inquiries with smart routing for complex issues.
"Evona transformed our customer service from a cost center into a competitive advantage. Our team now handles 3x the volume with better satisfaction scores."
EduTech Solutions
Education & Training • 200+ employees
The Challenge
Managing student inquiries about courses, enrollment, and technical support across multiple time zones. Limited support hours causing student frustration.
The Solution
Deployed 24/7 AI assistant with multi-language support for course information, enrollment automation, and technical troubleshooting. Integrated with LMS for personalized responses.
"Students get instant answers any time of day in their native language. Enrollment increased 34% since we can respond to inquiries immediately."
Ready to Transform Your Customer Service?
Join hundreds of companies delivering exceptional customer experiences with AI-powered automation.