Empower Your Support Team with Enterprise AI
Give your customer success and support teams instant access to product knowledge, SOPs, troubleshooting guides, and customer history—all powered by secure, enterprise-grade AI.
Faster Resolution
Less Escalations
Team Productivity
The Problems Support Teams Face Daily
Without the right tools, support teams struggle with information overload, repetitive questions, and lack of context.
Time-Consuming Research
Agents spend hours searching through documentation, wikis, and past tickets to find answers.
Repetitive Questions
Same questions asked daily, wasting valuable time that could be spent on complex issues.
Scattered Information
Knowledge spread across multiple tools, Notion pages, Google Docs, and Slack threads.
Lack of Context
Missing customer history and product context leads to inconsistent support experiences.
Your Team's AI-Powered Knowledge Assistant
Evona AI Chat centralizes all your company knowledge and makes it instantly accessible through conversational AI—secure, compliant, and enterprise-ready.
Instant Access to Company Knowledge
Upload your product documentation, SOPs, troubleshooting guides, FAQs, and training materials. AI Chat learns from your content and provides accurate, contextual answers in seconds.
Multi-Format Document Ingestion
Upload PDFs, Word docs, spreadsheets, presentations, and more. AI Chat processes and indexes everything automatically.
Web Scraping & API Integration
Connect your help center, wiki, or knowledge base. AI Chat stays updated with the latest information automatically.
Version Control & Updates
Track document versions, update knowledge in real-time, and ensure your team always has the latest information.
Knowledge Base Manager
Documents
Accuracy
Last updated: 2 days ago
Last updated: 5 days ago
Auto-sync enabled
How Support Teams Use AI Chat
From tier 1 support to customer success managers, AI Chat empowers every role to deliver exceptional service.
Tier 1 Support Agents
Handle common inquiries faster by asking AI Chat for product information, troubleshooting steps, and policy details—no more searching through docs.
Example Query:
"What's the process for refunding a customer who purchased within 30 days?"
- Instant policy lookups
- Step-by-step guides
- Consistent answers
Customer Success Managers
Access customer history, usage data, and product roadmaps instantly. Provide strategic recommendations backed by accurate information.
Example Query:
"What features in the Enterprise plan would benefit a customer with 500+ users?"
- Account insights
- Feature comparisons
- Upsell recommendations
Technical Support Engineers
Quickly diagnose complex technical issues by querying system logs, API documentation, and integration guides through conversational AI.
Example Query:
"How do I troubleshoot API authentication errors with Salesforce integration?"
- Technical documentation
- API references
- Error code lookups
Real Conversations with AI Chat
Watch how support teams get instant, accurate answers from their company knowledge base.
AI Chat Assistant
Product Knowledge
What's our return policy for enterprise customers?
Based on the Enterprise Customer Policy v3.1, here's the return policy:
- 30-day money-back guarantee for all annual plans
- Pro-rated refunds calculated from cancellation date
- No fees or penalties for cancellation
- Processing time: 5-7 business days
Source: Enterprise_Customer_Policy_v3.1.pdf (Page 12)
Perfect! What if they're on a monthly plan?
For monthly enterprise plans:
- 7-day trial period with full refund
- After trial: No refunds, but can cancel anytime
- Access continues until end of billing period
AI Chat Assistant
Technical Support
Customer getting error code 403 when connecting Shopify integration
Error 403 for Shopify integration typically indicates a permissions issue. Here's how to troubleshoot:
Step-by-step resolution:
- Verify API credentials are correct in Settings → Integrations
- Check Shopify admin permissions include "read_products" and "write_orders"
- Ensure webhook URLs are whitelisted in Shopify
- Re-authenticate connection if using OAuth
Common cause: Customer's Shopify plan doesn't include API access. Verify they're on at least the Basic plan.
Source: Integration_Troubleshooting_Guide.pdf (Page 34)
Great! Where can I find the webhook URL to give them?
The webhook URL is:
They can find their account_id in:
Settings → Account → API Credentials
Track Team Performance & AI Usage
Get comprehensive analytics on how your team uses AI Chat and the impact on support metrics.
Real-Time Performance Dashboard
Monitor key metrics like resolution time, AI accuracy, team productivity, and knowledge base usage. Identify trends and optimize your support operations.
Avg Resolution Time
First Contact Resolution
AI Queries Today
Customer Satisfaction
AI Usage Analytics
Reduction in escalations
AI resolves tier 1 inquiries instantly
Increase in productivity
Agents handle more tickets per day
Faster onboarding
New agents get up to speed quickly
Built for Security & Compliance
Your data stays secure with PDPO-focused controls, role-based access, and comprehensive audit trails.
End-to-End Encryption
All data encrypted in transit and at rest with AES-256
PDPO Ready
Controls aligned to Hong Kong Personal Data (Privacy) Ordinance
Role-Based Access
Granular permissions and access control for every team member
Audit Logs
Complete activity tracking for compliance and security monitoring
Governance & Access Control
Maintain complete control over how AI is used in your organization. Set usage policies, monitor activity, and ensure compliance with industry regulations.
Team & Department Management
Organize users by teams, set department-specific knowledge bases, and control access levels.
Usage Policies & Limits
Set query limits, restrict certain data access, and define acceptable use policies for AI.
Activity Monitoring
Real-time visibility into who's using AI, what they're asking, and how it's being utilized.
Compliance Ready
Aligned to PDPO with data residency options for Hong Kong customers.
Access Control Panel
Usage Limits
Integrate AI Chat Into Your Workflow
Connect AI Chat with your existing tools and platforms for a unified support experience.
Help Desk Integration
Connect with Zendesk, Freshdesk, Intercom, and more. AI Chat pulls ticket context automatically.
CRM & Customer Data
Sync with Salesforce, HubSpot, or your CRM. AI Chat accesses customer profiles and history.
Team Communication
Use AI Chat in Slack, Teams, or Discord. Get answers without leaving your workspace.
Plus 50+ More Integrations
Connect AI Chat with your entire tech stack via API or Zapier
View All IntegrationsSupport Teams Love AI Chat
See how companies transformed their support operations with Evona AI Chat.
"Our support team's productivity tripled after implementing AI Chat. Resolution times dropped from 15 minutes to under 2 minutes. Agents love having instant access to all our documentation."
Faster responses
Productivity gain
"We handle 5,000+ support tickets daily. AI Chat reduced escalations by 60% and our CSAT score jumped to 4.9/5. The security features give us complete peace of mind with financial data."
Less escalations
CSAT score
"New support agents get trained in days instead of weeks. AI Chat gives them instant access to our entire knowledge base. It's like having a senior agent mentoring every new hire."
Faster onboarding
FCR rate
Get Started in 3 Simple Steps
From signup to full deployment, get your team using AI Chat in under a week.
Upload Your Knowledge Base
Import your product documentation, SOPs, FAQs, and training materials. Drag-and-drop files or connect to your existing knowledge base via API.
Configure Access & Permissions
Set up teams, assign roles, and define who can access what information. Configure usage policies and security settings.
Launch & Train Your Team
Invite your team members, provide training resources, and start using AI Chat. Our support team helps you every step of the way.
Ready to Transform Your Support Team?
Join hundreds of companies using AI Chat to deliver faster, smarter customer support.